Complaints

How to raise a concern

We take any concern seriously and aim to put things right quickly. If you are unhappy with the website, the service you have received, or any advice provided, please tell us so we can help.

How to raise a complaint

In the first instance, contact Paul directly:

• Email: paul.butler@skyboundwealth.com
• Please mark your message “Complaint” so it is prioritised.

What to include

• Your name and the best way to reach you.
• What happened, and when.
• What you would like us to do to put it right.

What happens next

We will acknowledge your complaint promptly, look into it fairly, and keep you informed while we do. Where a complaint relates to regulated advice, it is handled under the formal complaints procedure of Skybound Wealth Management, which sets out the timescales for a response and your options if you remain dissatisfied.

If you are still not satisfied

If we cannot resolve matters to your satisfaction, you may be able to escalate your complaint to the relevant regulator or independent dispute-resolution scheme for the jurisdiction in which your advice was provided. Those details are provided to you as part of Skybound Wealth Management’s complaints procedure.

Contact

paul.butler@skyboundwealth.com · Skybound Wealth · Dubai

Last reviewed: 7 July 2026.